- Shipping Policy:
1.1 Shipping Options: Shree Balaji Bookstore offers various shipping options for delivering your orders. The available shipping methods, delivery times, and associated costs will be displayed during the checkout process. Please select the shipping option that best suits your needs.
1.2 Order Processing Time: We strive to process and ship orders promptly. Typically, orders will be processed within [insert processing time] business days from the date of purchase. However, during peak seasons or special promotions, processing times may be slightly longer.
1.3 Delivery Time: The estimated delivery time will depend on the shipping method chosen and your location. Please note that the delivery times are approximate and may vary due to unforeseen circumstances or carrier delays. Once your order is shipped, you will receive a tracking number to monitor the status of your shipment.
1.4 Shipping Restrictions: Shree Balaji Bookstore currently offers shipping services to addresses within [insert your shipping regions/countries]. Please ensure that your shipping address is accurate and complete to avoid delivery issues.
1.5 International Shipping: For international orders, customers are responsible for any customs duties, taxes, or additional fees that may apply upon delivery. Please check with your local customs office for more information on potential charges.
1.6 Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address provided by the customer or failure to claim the package, the customer will be responsible for the re-shipping costs.
- Return and Refund Policy:
2.1 Returns Eligibility: We want you to be completely satisfied with your purchase from Shree Balaji Bookstore. If you are not entirely happy with your order, you may be eligible for a return or exchange, subject to the following conditions:
a) The item must be unused, in its original packaging, and in the same condition as received. b) The return request must be made within [insert return period] days from the date of delivery. c) Certain products, such as digital downloads or personalized items, may not be eligible for returns. Please check the product description for specific return eligibility.
2.2 Return Process:
a) To initiate a return, please contact our customer support team at [insert contact email/phone number]. Provide your order details and reason for the return. b) Once your return request is approved, we will provide you with instructions on how to return the item. c) You are responsible for shipping the returned item securely to us, using a trackable shipping method. The cost of return shipping will be borne by the customer, except in cases of defective or damaged products. d) Upon receipt and inspection of the returned item, we will process your refund or exchange as applicable.
2.3 Refund Processing:
a) Refunds will be issued to the original payment method used for the purchase. b) The refund amount will exclude any original shipping charges, except in cases of faulty or damaged items. c) Please allow [insert processing time] business days for the refund to be processed and reflected in your account. Processing times may vary depending on your payment provider.
2.4 Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, as per your preference.
- Contact Us:
If you have any questions or concerns regarding our Shipping and Return Policy or need assistance with a return or exchange, please contact us at [insert contact email/phone number]. Our customer support team will be happy to assist you.
By placing an order with Shree Balaji Bookstore, you acknowledge and agree to the terms outlined in our Shipping and Return Policy. This policy may be subject to change, and any updates will be posted on our website.